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1. Introduction

The website www.hgmlondon.com (the “Website”), is owned and operated by Indo-British Cultural Ltd (“IBCL”, “us”, “we”), a company registered in England and Wales with company number 11472274 and registered address 33 Molineaux Court Pontes Avenue, Staines Road, Hounslow, TW3 3FJ.

We are committed to protecting your privacy and will only use the information that we collect about you lawfully. This privacy notice is intended to give you an understanding of how and why we use the information you give us.;

Mr Raorane, Head of Risk and Compliance, is our Data Protection Officer and responsible for data protection compliance. If you have any questions about this privacy notice, please contact him on contacthgmlondon@gmail.com or by writing to Indo-British cultural Ltd 33 Molineaux Court Pontes Avenue, Staines Road, Hounslow, TW3 3FJ.

Please read the following carefully to understand our practices regarding your personal data and how we will treat it. By using our website or providing us with your personal information you agree to your personal information being used and stored in the manner set out in this policy. We may update this policy from time to time without notice to you, so please check it regularly.

2. How we collect information about you

Information you give us

We may collect information from you in the following ways:

(a) Our use of cookies (please see the Cookies section below);

(b) You make a donation to us (which may be financial or non-financial/in-kind), or respond to our mailings and appeals (this includes when you purchase a Must Have Gift and sponsor a Child yourself or on someone else’s behalf);

(c) You contact us in relation to volunteering for us, act as an ambassador or fundraise on our behalf;

(d) You tell us about your ‘IBCL story’;

(e) You attend an event (e.g: Ganesh Festival).

(f) (f) You apply for a job with us or become an employee or provide services via an agency or provide consultancy services directly to us;

(g) You request and/or receive a letter or any other materials from us;

(h) You register a website account for ‘My Sponsorship’; or

(i) You contact us with enquiries or other correspondence (including via social media) or become involved with us in another way (e.g. by indicating you would like to hear more from us, or you would like to make a donation to us, either directly or via your relations/friends.

If you interact with us in one of the ways listed above, we may collect and process personal information about you such as:

(b) Information you enter onto our website or in other hard copy forms at an event;

(c) Records of your correspondence with us, if you have contacted us;

(d) Details of your visit to our website, including your IP address;

(e) Financial information such as your bank or card details;

(f) Whether you have a relationship to another supporter (e.g. husband/wife).

We may also collect sensitive personal information about you, such as details about a health condition or disability, where it will mean we can communicate with you appropriately in the future. We may also collect this information if you plan to attend an event.

Information we receive from other sources

Your information may be given to us by third parties, for example fundraising sites. They will do so pursuant to their own policies on data protection and privacy. It is a good idea to check their privacy policy when you provide your information to them to fully understand how they will process your data and may share it with others.

Please refer to paragraphs 3.2 and 3.3 for further details on information we receive from other sources.

3. Why and how we use your information and on what basis?

GDPR provides 7 legal bases for processing your data. We will only process your data under one of the following bases:


Consent (usually our supporter data where you have given specific, granular opt-in permission to process your data to fulfil our relationship)

Legitimate Interest (where consent is unnecessary and our processing is considered expected and non-intrusive)

We will process your personal information in accordance with this policy and our obligations under applicable data protection laws and regulations, for one or more of the following purposes:

To administer your purchase or donation or support your fundraising, including processing Gift Aid;

(b) To provide you with the services, activities or information you have indicated you are happy to receive or which you have asked for;

(c) To comply with applicable laws and regulations, and requests from statutory agencies;

(d) For our own internal administrative purposes and to keep a record of your relationship with us;

(e) For the purposes of internal research such as supporter satisfaction research;

(f) For marketing purposes, to provide you with information about us, our fundraising campaigns, the opportunity to leave a gift in a will, our events, our services, and any other information, products, activities or services that we provide or provide access to (e.g. supporter updates);

(g) Where you have provided your consent, to publish details of your ‘World Vision story’;

(h) To provide you with information about volunteering opportunities;

(i) To provide you with details about our campaigns

(j) To provide essential event information where you have signed up to attend;

(k) To manage your communication preferences with us generally;

(l) To provide you with information about goods or services we feel may interest you;

(m) To notify you about changes to our service and/or donor/sponsorship opportunities;

(n) To ensure that content from our website is presented in the most effective manner for you and for your computer/mobile device.

Where the law allows us to do so, in order to improve the quality and accuracy of the information you have provided to us, we regularly check the accuracy of the data we already hold about you (such as your telephone number, email address or address) against external data lists which are in the public domain (e.g. using the Royal Mail’s National Change of Address database and postcode validation). We may also use third parties to check this on our behalf. We will only check the accuracy of the existing information we hold. If, for example, you have not provided us with a telephone number, we will not obtain a telephone number for you and use it to contact you. If we obtain updated details, we would combine this with the information we currently hold about you.

We may use unautomated profiling and screening techniques to analyse your personal information and create a profile about you, your interests and preferences from publicly available information. This helps us to ensure communications are relevant and we make appropriate requests for donations and other forms of support. The types of information collected about you from the public domain will include:

(a) Your age;

(b) Your qualifications;

(c) A wealth band which will be an estimate of your wealth based on publicly available information;

(d) Your trusteeships and the type of charity which you are a trustee of i.e. grant making);

(e) Your company directorships;

(f) Your donation history;

(g) Whether you are from a family who is likely to have inherited wealth (i.e. are you a member of the British aristocracy);

(h) Your primary business organisation;

4. Where is your information stored?

The information we collect from you may be transferred to and stored at a destination outside the European Economic Area (“EEA”), e.g. the World Vision offices of the communities we support. It may also be processed by persons operating outside of the EEA. If we send your personal data outside the EEA we will take reasonable steps to ensure that the recipient implements GDPR-compliant measures to protect your information. By submitting your details you agree to this use of your data.

Online payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

The transmission of information via the internet is not completely secure (though note that online payment transactions are securely encrypted). Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

5. How long do we keep your data?

We will process and retain your data only for the minimum required period in line with our data retention policy. In the instance of a financial relationship this will be 6 plus 1 year for HMRC purposes. For non-financial relationships and where there is no other activity we will not retain your data beyond 2 years. Please be aware that in the event of exercising your right to erasure we will inform you if we are unable to do so due to overriding legal obligations.

6. Who has access to your information / who we share your data with?

We may allow our staff, consultants and/or external providers acting on our behalf to access and use your information for the purposes for which you have provided it to us (e.g. to deliver mailings, analyse data and to process payments) or for purposes set out in this privacy notice. We will only provide them with the information they need to deliver the relevant service. We will ensure your information is transferred securely and treated with the same diligence as if we were handling it directly.

We do not sell your data to third parties for the purposes of marketing. In other cases we will not share your personal data with third parties except in accordance with this privacy notice or when we have your permission.

We may disclose your information to other organisations and agencies if we are under a duty to disclose or share it in order to comply with any legal obligation, or in order to enforce or apply any agreements; or to protect the rights, property or safety of us or others. For example, we may share your information with HMRC for the purpose of administering Gift Aid.

In accordance with our Safeguarding Policy and our commitment to protect vulnerable children from all forms of exploitation and abuse, we may share details, including personal data, relating to serious breaches of our Safeguarding Policy and Procedures with statutory authorities such as the police, the National Crime Agency (NCA), the Child Exploitation and Online Protection Agency (CEOP) and the Charity Commission.

7. Your rights

We take your data rights seriously. The General Data Protection Regulation, effective in the UK from May 2018, affords you the following rights:

(a) The right of access – you have the right to request a copy of the information that we hold about you;

(b) The right to rectification – you have the right to correct data that we hold about you that is inaccurate or incomplete;

(c) The right to erasure – in certain circumstances you can ask for the data we hold about you to be erased from our records;

(d) The right to restrict processing – where certain conditions apply you have the right to restrict processing of your data;

(e) The right to data portability – you have the right to have the data we hold about you transferred to another organisation;

(f) The right to object – you have the right to object to certain types of processing such as direct marketing;

(g) Rights in relation to automated decision making and profiling – we do not carry out automated decision making and profiling.

For more information on these rights please read the relevant guidance issued by the Information Commissioner Office: https://ico.org.uk/for-organisations/data-protection-reform/overview-of-the-gdpr/

You can exercise your data protection rights in the following ways:

(a) Sending an email to contacthgmlondon@gmail.com

(b) Writing to Indo-British cultural Ltd 33 Molineaux Court Pontes Avenue, Staines Road, Hounslow, TW3 3FJ; or

(c) Calling our Supporter Services Team on 07525431033 between 10am-5pm (Monday to Friday).

If you request details of the information we hold about you in accordance with the subject access rights under applicable data protection laws and regulations, under certain circumstances we may charge an administration fee for fulfilling such requests.

Instructions for unsubscribing from emails are included in each email we send.

In the event of exercising your data rights we will require suitable identification such as a copy of your passport.

If you are unhappy with the way we have processed your personal data, please contact our Head of Risk and Compliance using the contact details set out in clause 1 of this privacy notice. If you remain unhappy with how your complaint is dealt with you should contact the Information Commissioner’s Office (https://ico.org.uk/). Alternatively, you are entitled to make a complaint to the Information Commissioner’s Office without first referring your complaint to us.

8. Cookies Policy

Indo-British Cultural Ltd. Registered in England & Wales uses cookies on Website www.hgmlondon.com. By using the Service, you consent to the use of cookies. Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.

What are cookies

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.

Cookies can be "persistent" or "session" cookies. How Indo-British Cultural Ltd. Registered in England & Wales uses cookies When you use and access the Service, we may place a number of cookies files in your web browser.

We use cookies for the following purposes: to enable certain functions of the Service, to provide analytics, to store your preferences, to enable advertisements delivery, including behavioral advertising.

We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:

Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.

For the full disclosure section, including all types of cookies (from essentials to advertising cookies), create your own Cookies Policy. /p>

Third-party cookies

In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.